Privacy Policy – Rome Van Service
Last updated: 3/10/2026
At Rome Van Service, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or use our private transportation services, tours, and transfers throughout Italy.
We are committed to handling your data responsibly, transparently, and in compliance with applicable privacy regulations.
🚐 1. Information We Collect
We collect personal information necessary to provide our services effectively and safely. This may include:
Information You Provide Directly
- Full name
- Email address
- Phone number
- Pickup and drop-off details
- Number of passengers
- Amount of luggage
- Special requests or service notes
- Payment information (processed securely through third‑party payment providers)
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
This helps us improve website performance and user experience.
🎯 2. How We Use Your Information
We use your information to:
- Process and confirm your booking
- Provide transportation services tailored to your needs
- Communicate updates, confirmations, or changes to your reservation
- Improve our website, services, and customer experience
- Ensure accurate vehicle allocation based on passengers and luggage
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
🧳 3. Accurate Declaration of Passengers and Luggage
To ensure safety, comfort, and proper vehicle allocation, it is essential that you provide truthful and accurate information regarding:
- Number of passengers
- Amount of luggage
By confirming your reservation, you agree to provide accurate details.
If changes occur, please notify us as soon as possible.
If additional vehicles are required due to incorrect declarations, they will be arranged at a last‑minute fare, which may differ from your original booking cost.
💳 4. Payment Processing
All payments are processed securely through trusted third‑party payment providers.
Rome Van Service does not store or have access to your full payment card details.
🔄 5. Cancellations and Refunds
Our cancellation policy is designed to be clear and fair:
- 14 days or more before the service date: Full refund
- Less than 14 days before the service date: No refund
- No‑show: No refund
Please notify us promptly if you need to cancel or modify your booking.
🔐 6. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your personal data, including:
- Secure website encryption (HTTPS)
- Restricted access to personal information
- Secure payment processing
- Regular system monitoring
While we take all reasonable precautions, no online system can guarantee absolute security.
🤝 7. Sharing Your Information
We may share your information only when necessary to provide our services, such as with:
- Professional drivers
- Partner transportation providers
- Payment processors
- Legal authorities (only when required by law)
We do not share your information for marketing purposes without your consent.
🌍 8. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve functionality
- Analyze website traffic
- Enhance user experience
You may disable cookies in your browser settings, though this may affect site performance.
📧 9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Object to certain processing activities
- Withdraw consent (where applicable)
To exercise these rights, contact us using the details below.
📞 10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you can reach us at:
Rome Van Service
Email: contact@romevanservice.com
Phone: +393930307904
Website: https://romevanservice.com